Frequently asked questions.

NDIS participants aged 12 to 65 who live in Perth’s northern suburbs (around Jindalee, Alkimos, Clarkson and Joondalup) or southern suburbs (around Rockingham, Baldivis and Mandurah).

Core NDIS supports: assistance with daily life, personal care, domestic assistance, community participation and transport.

No. We have capacity now, so support can usually start soon after our first chat.

That's our aim. We match you with a carer who suits you and keep that same person on your visits, so you're not explaining yourself to someone new every week.

Yes. StemsCare Services (Cook & Breen Pty Ltd) is registered with the NDIS Quality and Safeguards Commission, registration ID 4-M2BM438.

You can check any provider’s registration on the NDIS Commission provider register.

All three: self-managed, plan-managed and NDIA-managed (agency-managed). As a registered provider we can claim directly from the NDIA for agency-managed plans.

Our rates sit within the NDIS Pricing Arrangements and Price Limits, so support is paid from your plan. We'll confirm the rates with you in writing before anything starts.

Yes. Our supports are paid for through NDIS plans. If you're still applying, your Local Area Coordinator or the NDIA on 1800 800 110 can help with the process, and you're welcome to talk to us in the meantime.

We put a written service agreement in place before support starts. It sets out the supports, times, rates and how changes work, so everyone is clear from day one.

Yes. You're in control of your plan. You can change days, times or supports by talking to us, and the notice period for ending support is set out in your service agreement.

Monday to Friday 8:00am to 5:00pm, Saturday 8:00am to 2:00pm and Sunday 8:00am to 12:00pm. Talk to us if you need support outside these hours.

Yes. Coordinators, plan managers, LACs and families can use our referral form or call us directly. We respond within one business day.

Call the team for your area: northern suburbs 0475 212 770, southern suburbs 0459 676 429. You can also WhatsApp us or send a message. The first chat is free and there's no obligation.