Choosing an NDIS provider in Perth: 8 questions worth asking.
The right provider can make your NDIS plan work. The wrong one can mean missed shifts, a new face every week and a lot of frustration. Before you sign a service agreement with anyone (including us), these questions are worth asking.
1. Do you have capacity now, or is there a waitlist?
Some providers take enquiries they can’t staff for months. Ask when support could realistically start.
Yes, we have capacity now. There’s no waitlist, and support can start soon after our first chat.
2. Will I have the same support worker each time?
Consistency matters, especially for personal care. Ask how they match workers, and what happens when your worker is away.
Yes, wherever possible. We match you with a regular support worker, and if they’re away we’ll talk with you about cover.
3. Are you registered with the NDIS Commission?
If your plan is NDIA-managed, you can only use registered providers. Even if it isn’t, registration means the provider has been audited against the NDIS Practice Standards.
Yes. Our Registration ID is 4-M2BM438. You can check us on the NDIS Commission’s register.
4. Do your workers have NDIS Worker Screening clearances?
Ask what checks and training workers have, and whether that covers the specific support you need.
Our support workers are subject to an NDIS Worker Screening clearance.
5. Do you cover my suburb?
Perth is spread out. A provider based across the river may struggle with travel and reliable timing.
We cover Perth’s northern and southern suburbs, from Joondalup, Clarkson and Alkimos in the north to Baldivis, Rockingham and Mandurah in the south. Not sure about your area? Just ask.
6. Who do I call if something goes wrong?
You want a real person, not a generic inbox.
Call or message us. A real person will answer or call you back: 0475 212 770 (north), 0459 676 429 (south), or WhatsApp. You can also raise a concern with the NDIS Commission at any time.
7. How will you get to know me and my goals?
Good providers start with a conversation about what matters to you, not a rate card.
We start with a free, no-obligation chat about what matters to you, then build your support around it.
8. Do you understand my culture, language or faith?
Support should fit your life.
Yes. Our founders bring their own multicultural backgrounds, and we welcome people of every culture, faith and background.
Want to know more? Read about us and our founders, or talk to us.